FAQs
I am a devoted pianist / piano player, once rebuilt will the piano still be the instrument I love and treasure?
Yes, most certainly. Clients across the globe have been trusting our 1066 Care Team to restore their pianos for generations.
A piano is not something you can just replace with a new one, your piano is part of you and your musical expression. It’s sound and touch are what you know and there is often intense emotional attachment. At 1066 we understand, we are passionate and dedicated and have specialist skills far beyond the scope of smaller workshops. You can rest peacefully assured and look forward to your pianos return.
What immediate action, if any, should I take if my piano has suffered water damage?
Keep safe yourself – we can always sort the piano out later.
If there is excess water on the piano from a leak above as far as possible dry it off with cloths and towels and once this is done close up the top lid and key fall lid.
Take photos, if possible, of the piano and the environment.
Call 1066 with the note the piano make, if upright or grand, approx. size, where the piano is situated (ground floor, stair access) and the extent of damage.
If possible keep dehumidification low or see if it can wait until piano is removed.
Will my piano be salvageable from fire damage?
Even if your piano has been fire damaged and then water damaged from efforts to extinguish the fire it is still likely that it can be restored. Our experts in the care workshop will consolidate the piano and parts and give a thorough workshop assessment within a week of its arrival.
Your piano may have escaped unscathed from the flames but it can absorb smoke damage in the wood, felts and finish (stains to the polish). Once collected we have a special de-fumigating and deep cleaning process to remove the odour without affecting the piano parts. It’s very important a piano is treated and serviced after smoke and fire history so we can remove the memory for you forever and your piano comes back to your newly restored home as your remember it.
Do I need to let my piano dry out? Where can I leave it to do so?
We have a specialist drying area kept at lower humidity, and then once restoration starts we use an infra-red process for deeper drying so damage from wood movement is kept to an absolute minimum by careful controls.
How do I get an estimate on repair work required?
Firstly get 1066 to collect to prevent further environmental damage from excessive drying out. Once with us we will supply a full report for insurance with detailed breakdown of costings and options.
Will I need to get all the parts replaced or can some be repaired?
The piano will need to be assessed once dried out and a measured, careful appraisal made. Sometimes all parts do need to be replaced, but similarly depending on water quantities, often parts can be repaired.
The flood water is above the case or soundboard, is a repair possible?
Yes – because of our specialist drying out and rebuilding facilities it certainly is.
How can I check for mould or bacteria caused by stagnant flood water?
This does not always show up immediately, it can take time to form. Best for the piano to be removed and we can then attend to any mould removal safely.
